Support
Q: How do I add a personal speed dial to my contacts list?
A: Press Contact, then right arrow to Personal, press New, use the keypad to enter name listing (zero=space), press OK, then type 9, enter the number to be called and press Save to complete.
Q: How do I reset a mailbox password?
A: Access the Manager program and when prompted, enter user name and password. On the left pane, click USER then select the USER to be modified from the center pane. Select the VOICEMAIL tab on the right pane, enter the new password under VOICE MAIL CODE & CONFIRM VOICE MAIL CODE and then press OK at the bottom of the right pane. To complete, click on FILE, then SAVE CONFIGURATION and MERGE/OK to send.
Q: How do I change a user name?
A: Access the Manager program and when prompted, enter user name and password. On the left pane, click USER then select the USER to be modified from the center pane. Select the USER tab on the right pane, enter the new user full name (eg. Bob Smith) in both the NAME & FULL NAME fields, then press OK at the bottom of the right pane. To complete, click on FILE, then SAVE CONFIGURATION and MERGE/OK to send.
Q: How do I view the caller ID on multiple incoming calls on my 1408/1416 phone set?
A: When the 2nd call comes in, press the DOWN ARROW to view the next caller ID and continue pressing for multiple calls.
Q: What do I do if my phone shows "LOGIN" on the display?
A: This usually means your user profile has been logged out and needs to be reactivated. To reactivate, press LOGIN, enter your extension number and password assigned to your user profile. Contact administration if further assistance is needed.
Q: When trying to call an external number, I see an error message "UNOBTAINABLE" and my call fails?
A: This usually points to an issue with your lines (analog, PRI or SIP) coming into your Avaya system from your carrier and needs to be reported to the administrator as soon as possible. If available, dial the secondary route code (usually 8) to access the backup lines.
A: Press Contact, then right arrow to Personal, press New, use the keypad to enter name listing (zero=space), press OK, then type 9, enter the number to be called and press Save to complete.
Q: How do I reset a mailbox password?
A: Access the Manager program and when prompted, enter user name and password. On the left pane, click USER then select the USER to be modified from the center pane. Select the VOICEMAIL tab on the right pane, enter the new password under VOICE MAIL CODE & CONFIRM VOICE MAIL CODE and then press OK at the bottom of the right pane. To complete, click on FILE, then SAVE CONFIGURATION and MERGE/OK to send.
Q: How do I change a user name?
A: Access the Manager program and when prompted, enter user name and password. On the left pane, click USER then select the USER to be modified from the center pane. Select the USER tab on the right pane, enter the new user full name (eg. Bob Smith) in both the NAME & FULL NAME fields, then press OK at the bottom of the right pane. To complete, click on FILE, then SAVE CONFIGURATION and MERGE/OK to send.
Q: How do I view the caller ID on multiple incoming calls on my 1408/1416 phone set?
A: When the 2nd call comes in, press the DOWN ARROW to view the next caller ID and continue pressing for multiple calls.
Q: What do I do if my phone shows "LOGIN" on the display?
A: This usually means your user profile has been logged out and needs to be reactivated. To reactivate, press LOGIN, enter your extension number and password assigned to your user profile. Contact administration if further assistance is needed.
Q: When trying to call an external number, I see an error message "UNOBTAINABLE" and my call fails?
A: This usually points to an issue with your lines (analog, PRI or SIP) coming into your Avaya system from your carrier and needs to be reported to the administrator as soon as possible. If available, dial the secondary route code (usually 8) to access the backup lines.
Q: How to I change the time on my phone system?
A: [NORSTAR] Press FEATURE ** TIME (8463), enter password "266344" and follow the prompts on the display.
[BCM] Press FEATURE ** TIME (8463), enter LOG name "SETNNA" (738662), enter password "266344" and follow the prompts on the display.
Q: How do I reset a mailbox password?
A: [NORSTAR/CALL PILOT] Press FEATURE 983, enter password (eg. 1020000), press MBOX, press CHNG, enter mailbox number and press RESET in the display. NOTE: The password will be reset to the default of "0000".
[BCM] Press FEATURE 983, enter LOG name "SETNNA" (738662), enter password (eg. 1020000), press MBOX, press CHNG, enter mailbox number and press RESET in the display. NOTE: The password will be reset to the default of "0000".
Q: How do I verify my extension number or other buttons on my phone?
A: Press FEATURE *0 and then the INTERCOM button (usually the bottom right button) on your phone. The display will show the correct extension number assigned to your phone.
Q: How do I move a phone and keep the same extension?
A: First, verify that SET RELOCATION is set to YES in programming. If unsure, contact administration to verify or activate. Once verified, unplug the phone(s) that are to be moved. Then, plug in each set ONE AT A TIME and verify that its extension is correct (see above FAQ to verify extension). Repeat as necessary verifying each extension before proceeding.
Q: How do I add a personal "external" speed dial button to my phone?
A: First, locate an available button on your phone or an existing button that can be programmed over. Press FEATURE *1, press the button to be programmed, enter 9 + the phone number and then OK in the display (enter 1 + the area code for numbers outside your local area).
Q: When trying to call an external number, I see an error message "NO FREE LINES" and my call fails?
A: This usually points to an issue with your lines (analog, PRI or SIP) coming into your Avaya system from your carrier and needs to be reported to the administrator as soon as possible. If available, dial the secondary route code (usually 8) to access the backup lines.
A: [NORSTAR] Press FEATURE ** TIME (8463), enter password "266344" and follow the prompts on the display.
[BCM] Press FEATURE ** TIME (8463), enter LOG name "SETNNA" (738662), enter password "266344" and follow the prompts on the display.
Q: How do I reset a mailbox password?
A: [NORSTAR/CALL PILOT] Press FEATURE 983, enter password (eg. 1020000), press MBOX, press CHNG, enter mailbox number and press RESET in the display. NOTE: The password will be reset to the default of "0000".
[BCM] Press FEATURE 983, enter LOG name "SETNNA" (738662), enter password (eg. 1020000), press MBOX, press CHNG, enter mailbox number and press RESET in the display. NOTE: The password will be reset to the default of "0000".
Q: How do I verify my extension number or other buttons on my phone?
A: Press FEATURE *0 and then the INTERCOM button (usually the bottom right button) on your phone. The display will show the correct extension number assigned to your phone.
Q: How do I move a phone and keep the same extension?
A: First, verify that SET RELOCATION is set to YES in programming. If unsure, contact administration to verify or activate. Once verified, unplug the phone(s) that are to be moved. Then, plug in each set ONE AT A TIME and verify that its extension is correct (see above FAQ to verify extension). Repeat as necessary verifying each extension before proceeding.
Q: How do I add a personal "external" speed dial button to my phone?
A: First, locate an available button on your phone or an existing button that can be programmed over. Press FEATURE *1, press the button to be programmed, enter 9 + the phone number and then OK in the display (enter 1 + the area code for numbers outside your local area).
Q: When trying to call an external number, I see an error message "NO FREE LINES" and my call fails?
A: This usually points to an issue with your lines (analog, PRI or SIP) coming into your Avaya system from your carrier and needs to be reported to the administrator as soon as possible. If available, dial the secondary route code (usually 8) to access the backup lines.
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